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Email Tips and Tricks

This workflow is outside of the SevOne NMS application and may not present all of the steps your network requires to enable email integration. If the following instructions are not applicable for your network, please reference the manufacturer's documentation.

Google Apps

Perform the following steps to send mail from a printer, scanner, or app. There are three options: SMTP relay service, Gmail SMTP server, and Restricted Gmail SMTP server.

  • SMTP Relay Service – Enables you to send mail from your organization by authenticating with the IP addresses. You can send messages to anyone inside or outside of your domain.

  • Gmail SMTP Server – Enables an authentication requirement with your Gmail/Google Apps account and password. Messages can be sent to anyone inside or outside of your domain.

  • Restricted Gmail SMTP Server – Enables emails to be sent without an authentication requirement. Messages can be sent to Gmail or Google Apps users only.

The SMTP relay service in the Google Admin console enables you to relay mail from your device or application. You need to add your network IP address range to the SMTP relay service and to configure your device to connect to smtp-relay.gmail.com on ports 25 or 465, 587.
Gmail SMTP Server enables you to relay messages from your device or application. You can connect to Gmail mail servers using SMTP, SSL/TLS. If you connect via SMTP you can only send mail to Gmail or Google Apps users. If you connect via SSL/TLS you can send mail to anyone.
If your device or application supports SSL - connect to smtp.gmail.com on port 465.
To connect with SSL, you need to provide a Google username and password for authentication. Ensure that the username you use clears the CAPTCHA word verification test that appears when the user first logs on.
If your device or application does not support SSL - connect to aspmx.l.google.com on port 25.
You must configure an SPF record for your domain with the IP address of the device or application to ensure that recipients do not reject the mail it sends. You need to add this IP address to the Email Allowlist box in your Google Admin console.

Microsoft

Windows Phone

Perform the following steps to set up an email app with Outlook on a Windows phone.

  1. On Start, flick left to the App List, tap Settings, and then tap Email & Accounts.

  2. Tap Add an Account.

  3. If you have a Windows Phone 8, tap Outlook.

– or –

  1. If you have a Windows Phone 7, tap Windows Live.

  2. Enter your Outlook address.

  3. Tap Password and enter your Outlook password.

  4. Tap Sign In.

iPhone, or Android Phone

Perform the following steps to set up an email app with Outlook on an iPhone, iPad, or iPod Touch.

  1. Tap Settings and tap Mail, Contacts, Calendar.

  2. On the Accounts page tap Add Account.

  3. Select Hotmail.

  4. Enter your Outlook address and password.

  5. Select the fields to sync.

  6. Tap Save.

Nokia X

Perform the following steps to use Outlook on an Android phone or tablet with the Android app published by Microsoft + SEVEN.

  1. For Nokia X Phone: Search for Outlook in the Nokia store from the Nokia X phone.

  2. Enter your Outlook email address, password, and then tap Next.

  3. Choose additional options and tap Next.

  4. Select the Sync Calendar and Contacts check box.

  5. Tap Next.

Android

Perform the following steps to set up Outlook on an Android device.

  1. Download the app or search for Outlook in Google Play from the Android device.

  2. Enter your Outlook email address, password, and tap Next.

  3. Choose additional options and tap Next.

  4. Select Sync Calendar and Contacts and tap Next.

You may need to perform the following additional steps.

  1. Tap Email and tap Add account.

  2. Enter your Outlook email address and password and tap Manual Setup.

  3. In the What Type of Account is This? section, tap Exchange.

  4. Leave the Domain field blank.

  5. In the Username field, enter your email address, if present.

  6. In the Password field, enter your password.

  7. In the Server Name field, enter s.outlook.com.

  8. Select the Use Secure Connection (SSL) check box and tap Next.

  9. Choose your account options and tap Next.

  10. Tap Done.

Microsoft Office

For Outlook 2013 perform the following steps to add an Outlook or other Exchange ActiveSync mail account to Outlook.

  1. Click the File menu and select Add Account.

  2. Enter your name, email address, password, and confirm your password.

  3. Click Next.

  4. Wait for the account setup to complete and click Finish.

Outlook for Mac 2011

If Outlook cannot set up an account automatically, perform the following steps to configure it manually. Outlook supports both POP and IMAP accounts.

  1. Click the Tools menu and select Accounts.

  2. In the lower left corner of the Accounts pop-up, click Add and select E-mail.

  3. Enter your email address and password.

  4. Click Add Account.

Windows 8 Mail App

Perform the following steps to set up an Outlook account:

  1. On the Start page, open the Mail app.

  2. Swipe in from the right edge of the page and tap Settings.

  3. Tap Accounts and tap Add an Account.

  4. Tap Outlook and enter your Outlook email address and password.

  5. Tap Connect.

Windows Live Mail 2011 & 2012

Perform the following steps to set up an Outlook account:

  1. Open Windows Live Mail 2011 or 2012.

  2. Select the Accounts tab.

  3. Click Email.

  4. Enter your email address, password, and display name.

  5. Click Next.

  6. (Windows Live Mail 2011 only) Click the Server Type drop-down and select Windows Live Hotmail.

  7. Click Next.

  8. Click Finish.

Apps that support Exchange ActiveSync

Use the following settings if your email app uses Exchange ActiveSync.

  • Server address: s.outlook

  • Domain: <leave empty>

  • User name: Your email address

  • Password: Your password

  • TLS/SSL encryption required: Yes

Apps that support IMAP and SMTP

Use the following settings if your email app uses IMAP to sync your email folders.

  • Incoming (IMAP) Server

    • Server address: imap-mail.outlook.com

    • Port: 993

    • Encrypted Connection: SSL

    • Outgoing (SMTP) Server

      • Server address: smtp-mail.outlook.com

      • Port: 25 (or 587 if 25 is blocked)

      • Authentication: Yes

      • Encrypted Connection: TLS

      • User name: Your email address

      • Password: Your password

Apps that support POP3 and SMTP

Use the following settings if your email app uses POP3.

  1. Sign in to your Outlook account.

  2. Click the Options icon and select Options.

  3. In the Managing Your Account section, click Connect Devices and Apps With POP.

  4. In the POP section, select Enable.

  5. Click Save.

Then use the following settings in the email app.

  • Incoming (POP3) Server

    • Server Address: pop-mail.outlook.com

    • Port: 995

    • Encrypted Connection: SSL

    • Outgoing (SMTP) Server

      • Server Address: smtp-mail.outlook.com

      • Port: 25 (or 587 if 25 is blocked)

      • Authentication: Yes

      • Encrypted Connection: TLS

      • User Name: Your email address

      • Password: Your password

      • Select the Leave a Copy of Messages on the Server option if you do not want to delete email from your Outlook inbox after the email downloads to your email app.

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